How SERVPRO Team Gutierrez Streamlined Their Restoration Workflow with DocuSketch

When the team at SERVPRO Team Gutierrez in Rockville, MD adopted DocuSketch, they weren’t just adding a new camera, they were stepping into a complete documentation and estimating system purpose-built for restoration professionals. From mitigation to reconstruction, every step of their workflow became faster, more consistent, and more reliable.

Faster, Simpler, and More Reliable Field Documentation

Before using DocuSketch, Alex Chavarria, Director of Operations, and his team relied on smartphones and standard cameras to capture job sites. And it worked, until it didn’t. “Smartphones are fine… until you miss something,” Alex said. Missed angles or inconsistent photo quality often led to gaps in documentation, forcing extra communication or even return visits.

With DocuSketch, those documentation gaps disappeared. Each job site is fully documented in a single 360º walkthrough, giving the team complete visual coverage and confidence that nothing is missed.

“Smartphones are fine… until you miss something.” - Alex Chavarria, Director of Operations, SERVPRO Team Gutierrez

“The 360° capture eliminates the guesswork,” Alex said. “There’s no ‘I forgot to get a shot of that wall’ because the entire space is covered.”

Cutting Down Time from Site Visit to Estimate

One of the biggest gains has been in speed and efficiency. The team now captures a property, submits the sketch request directly from the field, and moves on, no delays, no rework.

“We order the sketch onsite and it gets done while we drive to other appointments,” Alex said.

That streamlined process has eliminated unnecessary site revisits and reduced back-and-forth communication between departments and carriers.

“Our reconstruction estimators don’t have to go back to verify things anymore,” Alex added. “We basically get the .ESX file back, check it over in a few minutes, and it’s ready to fly.”

Built for Jobs of Any Size

Flexibility was another deciding factor. Whether documenting a small residential loss or a large commercial property, DocuSketch handles it all with consistent accuracy and professional results.

“It’s consistent every time,” Alex said, “which helps when we have multiple people working the same file.”

A Smarter Way to Work

For SERVPRO Team Gutierrez, DocuSketch has become more than a documentation tool, it’s a cornerstone of their workflow. It enables faster job capture, seamless collaboration between field and office, and quicker estimate turnaround.

“If you’re trying to run a tighter, faster operation, DocuSketch helps across the board.”