How Eberl Claims Service Delivers Consistent Large Loss Documentation at Scale
5 min read
There's a difference between a tool your team adopts and a tool the industry starts to expect. For Eberl Claims Service, DocuSketch has become the latter.
According to Nick Berger at Eberl Claims Service, more and more carriers are now including DocuSketch in their initial handling instructions. Because consistent, high-quality documentation has a way of raising expectations on both sides of a claim.
The consistency problem at scale
Large losses with multiple buildings create a documentation challenge that every IA firm knows well. Each structure may require 100 or more photographs. Send multiple adjusters into the field and you introduce variability: rooms labeled differently, photos sorted inconsistently, and no guarantee the finished product looks the same from one adjuster to the next.
That inconsistency has real downstream consequences. Carriers receive different quality documentation depending on who was in the field.
DocuSketch removes that variable. Every tour, regardless of which adjuster completes it, produces a consistent and complete deliverable. The tour can be shared immediately with a carrier where they can review the loss and assess severity—without waiting for a field report to work its way through the process.
That speed and reliability is why carriers have grown to not just accept DocuSketch documentation, but to require it.
Thank you to the team at Eberl for sharing your experience. Hear it directly from Nick:
There's a difference between a tool your team adopts and a tool the industry starts to expect. For Eberl Claims Service, DocuSketch has become the latter.
According to Nick Berger at Eberl Claims Service, more and more carriers are now including DocuSketch in their initial handling instructions. Because consistent, high-quality documentation has a way of raising expectations on both sides of a claim.
The consistency problem at scale
Large losses with multiple buildings create a documentation challenge that every IA firm knows well. Each structure may require 100 or more photographs. Send multiple adjusters into the field and you introduce variability: rooms labeled differently, photos sorted inconsistently, and no guarantee the finished product looks the same from one adjuster to the next.
That inconsistency has real downstream consequences. Carriers receive different quality documentation depending on who was in the field.
DocuSketch removes that variable. Every tour, regardless of which adjuster completes it, produces a consistent and complete deliverable. The tour can be shared immediately with a carrier where they can review the loss and assess severity—without waiting for a field report to work its way through the process.
That speed and reliability is why carriers have grown to not just accept DocuSketch documentation, but to require it.
Thank you to the team at Eberl for sharing your experience. Hear it directly from Nick:
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