How Eberl Claims Service Cut Large Loss Documentation Time by 91%
5 min read
Large losses are where documentation pressure peaks. Multiple rooms. Extensive damage. The expectation that nothing gets missed—and that the carrier has what they need quickly.
For Reggie Craig at Eberl Claims Service, a large losses used to mean long days on site: diagramming, measuring, and photographing damage room by room. Now, comparable losses can take less than half a day.
The difference comes down to how Eberl now handles large, complex claims: with DocuSketch built into the process from the start.
The documentation problem that doesn't get talked about enough
Time is the obvious metric. But there's another cost to traditional documentation that's harder to quantify: the doubt that follows an adjuster off a large loss. When you've spent days capturing hundreds of photographs and trying to keep rooms labeled and organized, walking away still means wondering what you missed.
DocuSketch addresses both sides of that equation. The 360° tour captures the loss completely, so when an adjuster leaves the property, the record is thorough and reviewable. Claims managers and insurance representatives receive the tour link within a day or two of the inspection—and can immediately understand the scope of the damage before a single phone call.
For IA firms handling large losses at volume, that kind of turnaround changes how the whole claims process moves.
We're grateful to the team at Eberl for sharing their experience. Hear it directly from Reggie:
Large losses are where documentation pressure peaks. Multiple rooms. Extensive damage. The expectation that nothing gets missed—and that the carrier has what they need quickly.
For Reggie Craig at Eberl Claims Service, a large losses used to mean long days on site: diagramming, measuring, and photographing damage room by room. Now, comparable losses can take less than half a day.
The difference comes down to how Eberl now handles large, complex claims: with DocuSketch built into the process from the start.
The documentation problem that doesn't get talked about enough
Time is the obvious metric. But there's another cost to traditional documentation that's harder to quantify: the doubt that follows an adjuster off a large loss. When you've spent days capturing hundreds of photographs and trying to keep rooms labeled and organized, walking away still means wondering what you missed.
DocuSketch addresses both sides of that equation. The 360° tour captures the loss completely, so when an adjuster leaves the property, the record is thorough and reviewable. Claims managers and insurance representatives receive the tour link within a day or two of the inspection—and can immediately understand the scope of the damage before a single phone call.
For IA firms handling large losses at volume, that kind of turnaround changes how the whole claims process moves.
We're grateful to the team at Eberl for sharing their experience. Hear it directly from Reggie:
